DELIVERY

Shipping, Returns & Warranty

Last updated: September 2026

Shipping timelines

Once your order is confirmed and payment is arranged, standard delivery within the continental US typically takes 5–7 business days. Larger units (DELTA Pro series) may require freight shipping and can take 7–10 business days, your sales contact will confirm exact dates.

Shipping costs

• Orders $500 and over: free shipping.
• Orders under $500: shipping cost is confirmed by our team after you submit an order request, before any payment is finalized.

International shipping

We currently ship to the United States, Canada, United Kingdom, Germany, France, Netherlands, Ireland, Belgium, Switzerland, Spain, and Italy. International orders take longer than domestic delivery, typically 10–20 business days, due to customs clearance and additional handling required for lithium battery shipments. Your sales contact will confirm an estimated delivery window and shipping cost for your specific location before payment is finalized.

International customers are responsible for any import duties, customs fees, or taxes charged by their country upon arrival. These are not included in the product price or shipping cost and are billed separately by the customer's local customs authority or carrier.

Returns & exchanges (30-day window)

You can request a return within 30 days of confirmed delivery. To be eligible, the item must be in like-new condition with no signs of physical wear or unauthorized modification, and all original accessories, cables, and packaging must be included.

Reason for return	Return shipping	Restocking fee
Defective or damaged on arrival	We cover it, free replacement or full refund	None
Wrong item shipped by us	We cover it	None
Changed your mind, unopened box	You cover return shipping	10%
Changed your mind, opened but like-new	You cover return shipping	15%

To start a return, email us your order details and reason for return, we'll walk you through the next steps.

Warranty

Every unit we sell is genuine, factory-new EcoFlow hardware backed by the manufacturer's standard warranty. We handle the first 30 days directly, then support you through EcoFlow's process after that:

• Days 1–30: if your unit has an operational defect, we handle it directly, arranging a replacement or refund ourselves rather than routing you to the manufacturer.
• Day 31 onward: your unit is covered by EcoFlow's standard manufacturer warranty. We don't disappear once that window closes, if you run into an issue, contact us and we'll help you put together what you need (proof of purchase, serial number) and point you to the right EcoFlow support channel.

Questions about your order

Reach out any time at orders@yourdomain.com or via live chat, Mon–Fri 8 AM–7 PM CST, Sat 9 AM–4 PM CST.