Frequently Asked Questions

RIVER is our most portable line for camping and everyday carry. DELTA is the all-rounder, home office backup to weekend trips. DELTA Pro is built for whole-home backup, meant to replace a gas generator. TRAIL is ultralight and DC-only, for hikers who count every ounce. See the Buying Guide for a full breakdown.

If you occasionally need more runtime but the base output is enough, an extra battery is cheaper and keeps things portable. If you regularly need to run more devices at once, you need a station with higher wattage output, not just more capacity.

Add products to your order and submit your contact details, you'll get an email confirmation right away. We'll reach out to confirm the order and arrange payment, nothing is charged automatically.

We accept Cash App, Zelle, Apple Pay, Chime, PayPal, and Revolut. Once your order is confirmed, your sales contact will share payment details and confirm which method works best for you.

Smaller RIVER and TRAIL orders typically ship faster than DELTA Pro-tier items, which may involve freight shipping. Your sales contact will confirm exact timelines for your order. See Shipping & Returns.

All EcoFlow power stations carry the manufacturer's standard warranty. Warranty claims are handled in coordination with EcoFlow's support process, your sales contact can help facilitate this.

Yes, use the "Compare" checkbox on any product card (on the Products page or any series page), select up to 3 models, then visit the Compare page for a side-by-side spec table.

Yes. VoltReserve is an independent reseller of genuine EcoFlow products, not an official EcoFlow Inc. storefront, but all items are authentic.

As an independent reseller we buy through distributor partnerships and run leaner overhead than a large manufacturer's own storefront, so we can pass some of that savings on. Every unit is genuine EcoFlow hardware, sourced through legitimate channels, not gray-market or refurbished unless a listing says so explicitly.